FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 7–14 business days. Express options are available at checkout. Orders over $35 ship free.

Do you ship internationally?

Yes! We ship worldwide. Delivery times vary by country, typically 10–21 business days for international orders.

How do I track my order?

Once your order ships, you'll receive a tracking link by email. You can also visit our Contact page for order support.

What is your return policy?

We offer 30-day hassle-free returns on all products. Simply contact us and we'll arrange a return label at no cost to you.

My item arrived damaged — what do I do?

We're so sorry! Email us with a photo and your order number and we'll send a replacement immediately.

Are your products vet-approved?

Yes. Every product we carry has been reviewed by veterinary professionals for safety and quality.

Do you sell food or supplements?

No. We focus exclusively on accessories, toys, grooming tools, beds, and comfort products — no food items.

How do I choose the right size harness or bed?

Each product page includes a detailed size guide. If you're unsure, contact us and we'll help you pick the right fit.

Reach out via our Contact page and we'll respond within 24 hours.